GENERAL RESELLER ORDERING POLICY
o First-time orders; $1,500.00 minimum and $5,000.00 minimum annual commitment.
o Custom designs; $5,000.00 minimum per order, less design, tooling and NRE fees.
o Same-day shipments – cut off time is 12:00 PM PST
o Expedited shipments – cut off time is 1:00 PM PST
o Drop-ship fee – $15.00 per address
For orders that do not meet the criteria above please refer to our growing list of distributors click here.
I Reseller Requirements – Established resellers; Purchase minimum of $5,000.00 during a 12-monthperiod and $100.00 or more per order.
II Warranty -Adaptive Technologies (ATG) warrants that its products, for a period of two years from the date of shipment, are free of mechanical defects and poor workmanship. ATG reserves the right to refund, repair or replace defective product only when the product was used per its intended service.
III Liability – ATG limits its liability to the replacement or repair of the purchased product only when theproduct is used as it was intended per the installation guide that came packed with the product. ATG is not liable for labor costs associated with the use of its products nor for its delivery.
IV Stocking Policy – ATG strives to maintain standard products in stock at-all-times but does not guarantee its availability at the time of purchase. Items not in stock are subject to production lead times, which vary. Call sales for scheduling. ATG is not responsible for customer freight charges.
V Custom Orders – Designs incur an hourly fee and require a signed approval form, a 50% deposit and a purchase order prior to starting work and scheduling an estimated completion date. To avoid delays, make purchases early to assure timely deliveries.
VI Product Changes – ATG reserves the right to improve, change, revise or discontinue standard product designs at any time and without notice.
VII Order Documentation – Orders and change orders must be placed in writing and received by email to email@example.com or fax to +1-562-424-3520. Orders must include part number(s), quoted price, bill and ship-to addresses, shipping service and agreed upon payment terms.
VIII Order Processing –
IX Product Pricing – During economic swings in raw material costs, Adaptive reserves the right to revise prices of standard products at any time and without notice. Unless otherwise specified, prices are quoted in US dollars.
X Design/Engineering Pricing – Design services are quoted at an hourly rate or quoted on a not-to-exceed budget. Orders for design services must include project details, a purchase order and a 50%deposit for the estimated design work, as well as for the estimated cost of the products to be built.
XI Payment – Unless credit has been prearranged, orders for standard product are to be paid in full at the time of shipment. We accept Visa, MasterCard, Discover & American Express credit cards. Custom orders require a 50% deposit at the time of order and the balance due at the time of shipment. Orders paid by credit card exceeding $3,000 will incur a convenience fee of 2% of the total product sale.
XIII Credit – To apply for open account terms, submit a completed reseller application form, which is available on our website CLICK HERE for Credit Application. You may email it to firstname.lastname@example.org or fax it to 562-424-3520. Open payment terms are net 30 days from the date of the invoice. Open balances over 45 days from the due date may incur a late fee of up to 1.5% per month of the invoice amount and/or loss of credit terms.
XIV FOB Shipments – Unless otherwise specified, orders are shipped FOB from Signal Hill, CA 90755 USA.
XV Freight Damage / Discrepancy claims – Damage – Damage claims and/or missing goods must be submitted in writing by the purchaser to ATG at the time the shipment is received or within 5 business days of when the damage was discovered. Claims must be accompanied with photographs and receiving documents.
Discrepancy – Freight discrepancy claims such as part numbers and piece counts must be filed with ATG Customer Service department in writing within 30 days of when the shipment was received.
XVI Returns Policy
Mounting Products – Authorized product returns must be requested within 90 days of the shipment. The return shipment must be sent prepaid and accompanied by a return authorization number (RMA). Product(s) must be returned undamaged and are subject to a 25% restocking fee. Damaged products will incur additional repair and/or replacement fees. Shipments received without an RMA will be refused.
Rigging Products – For your safety, rigging products are not returnable unless the rigging product is still sealed in its original container. Be sure that the item(s) you purchase meet your specific needs.
Custom Products are not resale-able and are therefore not returnable.