Call Us
562-294-0199
Email
sales@adaptivetechnologiesgroup.com
Address
1635 East Burnett Signal Hill, CA USA
Contact

Reseller Terms and Conditions

Established resellers; Purchase minimum of $5,000.00 during a 12-month period and $100.00 or more per order.
First Time Purchases; $1500.00 minimum, $5,000.00 minimum per year.
Custom solutions; $5,000.00 minimum per order, plus design, tooling and NRE fees.

For orders that do not meet the criteria above please refer to our growing list of distributors click here.

 

I Reseller Requirements
Established resellers; Purchase minimum of $5,000.00 during a 12-month period and $100.00 or more per order.
First Time Purchases; $1500.00 minimum, $5,000.00 minimum per year.
Custom solutions; $5,000.00 minimum per order, plus design, tooling and NRE fees.

II Warranty
Adaptive Technologies Group warrants that its products, for a period of two years from the date of shipment, are to be free of mechanical defects and poor workmanship. ATG reserves the right to refund, repair or replace defective product and only when the product was used per its intended service.

III Liability
ATG limits its liability to the replacement or repair of the purchased product and only when the product is used as it was intended per the installation guide that came packed with the product. Adaptive is not liable for labor costs associated with the use of its products nor for its delivery.

IV Stocking Policy
Although ATG strives to maintain stock of many standard products at-all-times, there is no guarantee that it will be available at the time of purchase and ATG is not responsible for customer’s related freight charges, expedited or otherwise. To avoid delays, make purchases early to assure timely deliveries.

V Product Changes
ATG reserves the right to improve, change, revise or discontinue standard product designs at any time and without notice.

VI Order Documentation
Orders and change orders must be in writing and received by fax (+562-424-3520), email to (sales@adaptivetechnologiesgroup.com) or by post, mailed to Adaptive Technologies Group, 1635 E. Burnett Street, Signal Hill, CA 90755, USA. Orders must include part number(s), published price, billing address and ship-to addresses, shipping method and agreed upon shipping and payment terms.

VII Order Processing
Overnight orders for in-stock items ship the same day if placed by 1 PM PST.
Ground based orders for in-stock items received after 1 PM will be shipped the next business day. Items not in stock are subject to normal manufacturing lead times, which can vary.
Custom orders are subject to design time, receipt of design approval, a 50% deposit and the estimated manufacturing lead times.

VIII Product Pricing
During periodic swings in material costs, Adaptive reserves the right to revise the price of standard products at any time and without notice. Unless otherwise specified, prices are quoted in US dollars.

IX Design/Engineering Pricing
Design services are quoted at an hourly rate or quoted on a not-to-exceed budget. Orders for design services must include detailed project details, a purchase order and a 50% deposit for the estimated design work, as well as for the estimated cost of the products to be built.

X Payment – Unless credit has been prearranged, orders for standard product are to be paid in full at the time of shipment. We accept Visa, MasterCard, Discover & American Express credit cards. Custom orders require a 50% deposit at the time of order and the balance due at the time of shipment. Orders paid by credit card exceeding $3,000 will incur a convenience fee of 2% of the total product sale.

XI Deposits – Custom designed orders require a formal purchase order and a 50% non-refundable deposit at the time of order, with the balance due at the completion of the order. Shipment date commitments will be confirmed after receipt of a signed design-approval form, purchase order and a 50% deposit payment.

XII Credit
To apply for open account terms, submit a completed reseller application form, which is available on our web site https://www.adaptivetechnologiesgroup.com/wp-content/uploads/AdaptiveCreditApplication2.pdf and email it to sales@adaptivetechnologiesgroup.com or fax it to 562-424-3520. Open payment terms are net 30 days from the date of the invoice. Open balances over 45 days from the due date may incur a late fee of up to 1.5% per month of the invoice amount and/or loss of credit terms.

XIII FOB Shipments – Unless otherwise specified, orders are shipped FOB from Signal Hill, CA 90755 USA. Shipments to third parties will incur a drop ship fee of $15.00.

XIV Freight Damage / Discrepancy claims Damage – Adaptive Technologies Group does not administer freight damage claims. Damage claims must be made by the purchaser to the shipping carrier at the time the shipment is received or when the damage is discovered. It is the purchaser’s responsibility to notify the delivering carrier of damaged or missing materials. All claims are between the carrier and the purchaser.

Discrepancy – Freight discrepancy claims such as part numbers and piece counts must be filed with Adaptive’s Customer Service department in writing within 30 days of when the shipment was received.

XV Returns Policy
Standard Products – Authorized product returns must be sent prepaid and accompanied by a return authorization number (RMA). Product(s) must be returned undamaged and are subject to a 25% restocking fee. Damaged products will incur additional repair and/or replacement fees. Shipments received without an RMA will be refused.

Rigging Products – For your safety, rigging products are not returnable unless the rigging product is still sealed in its original container. Be sure that the item(s) you purchase meet your specific needs.

Custom Products are not resale-able and are therefore not returnable.

XV1 Returns Policy – Mounting products.
Return authorizations must be requested within 90 days of the original shipment date. An RMA number may be obtained from our customer service department, who will provide shipping instructions. Returned product must be sent prepaid and will be subject to a 25% restocking fee when returned undamaged. Shipments received without an RMA will be refused.

 

Mount Finders

Mount & Hardware Finders

Adaptive strives to make finding compatible mounts and hardware easier for our valued partners.

Be sure to check back for more options as we are developing more helpful tools every month.

Wall & Ceiling Mount Finder

Beam Clamp Finder

Cinema Ceiling/Wall Mount Finder

LCD Video Wall Builder

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